I didn’t receive an SMS Prize.
For this game, players will only receive a text message when verifying their prize wallet. After that, players will find all prizes available in their wallet and will not rely on text messages. Check that the mobile number you are playing with is correct. You can check it via the settings icon in the top left corner of the game. If your mobile number is incorrect, you will lose the right to the prize and the wallet pin code will be sent to the number you have played. If the mobile number is correct, click the “wallet” button in the menu and let the timer run out. Once it has, you will have the option to resend code. If you still do not receive your text message with your pin code, contact customer service at firstname.lastname@example.org and they will resend the SMS. Remember to provide your mobile number when contacting customer service. Have patience. It may take a while before you receive the SMS. All winners are registered in our system so nobody will be forgotten.
Can I transfer or gift my prize to someone else?
This game does not currently allow for prizes to be transferred to someone else.
What will you do with my phone number?
We will not give, rent, or sell your phone number to any 3rd parties.
My Wi-Fi texting app isn’t working.
Wi-Fi texting apps are not supported, and not eligible for this program. You must have a mobile number that supports standard SMS text messaging.
It says I already played today.
If you played within the last 24 hours, you will need to wait until the following day to play again. Every day starts at midnight ET.
Can I take a different prize than the one I have won?
Unfortunately, the prize cannot be exchanged for cash or other prizes. Don’t worry though, we worked long, and hard to find the best prize options to satisfy our winners!
I’m told that I must pay money to get my prize.
Double-check that the item being redeemed matches the prize voucher description. If the item is the same, it is possible that a technical error may have occurred. Please use the customer service email to let us know the store location and prize you had trouble redeeming.
How do I enter the Weber Grill Sweepstakes?
1.After you play the Take It Outside game, click through to the first screen to enter your details to enter.
2.To enter the drawing, you will need to enter your name, address, mobile number via the form available after your first play.
3.You will only have to complete this form once to be entered into the sweepstakes.
4.Each game play will count as one entry towards the Weber Grill.
5.After the Sweepstakes is over, one winner will be drawn per store.
6.Each potential winner will be contacted using the contact details provided with the entry and may be awarded the prize subject to verification of eligibility and compliance with the terms of these Official Rules.
Have additional questions or concerns?
Contact customer service at email@example.com